What to include
- The email address associated with your account, if the request concerns an account or purchase.
- The affected page, task ID, order ID, approximate time, and a concise description of what happened.
- Screenshots with private information redacted when they help explain a display or workflow issue.
- For rights reports, identify the original work, the affected Image2.ing URL or output, and your relationship to the rights holder.
Privacy and security requests
Use the subject line “Privacy request” or “Security report” when emailing support@image2.ing. We may need to verify account ownership before disclosing, correcting, exporting, or deleting account-related information.
Do not send passwords, authentication cookies, access tokens, private keys, or full card numbers. If you believe an account is compromised, sign out where possible and contact us promptly.
Billing and refunds
Include the order ID or receipt reference and explain whether the request concerns a duplicate charge, an incorrect product, a failed delivery, a cancellation, or another billing issue. Refund eligibility is described in the Refund Policy.