Subscription cancellation
You may cancel a recurring subscription through the available account or payment-management flow. Cancellation prevents future renewal and normally leaves paid access available through the current billing period. It does not automatically refund previous periods or completed usage.
Credit packs and consumed service
Credits represent access to digital processing capacity. Once credits have been used for tasks, the related portion is generally not refundable unless required by law or the charge or service delivery was defective.
Unused credits are not cash, cannot be transferred, and are not redeemable for cash. Where a purchase is eligible for refund, associated unused credits or subscription benefits may be removed from the account.
Requests we will review
- A duplicate charge for the same intended purchase.
- An incorrect product or amount caused by a billing or checkout error.
- A completed payment where the purchased credits or subscription benefit was not delivered.
- A material service failure affecting an unused purchase where we cannot provide the purchased service within a reasonable period.
- A request required by applicable consumer law.
How to request a refund
Contact support@image2.ing promptly with the account email, order or receipt ID, purchase date, amount, and reason for the request. Do not include full card details. We may ask for information needed to verify ownership and transaction status.
Approved refunds are returned through the original payment method where possible. Processing time after approval depends on the payment provider and financial institution.
Chargebacks and mandatory rights
Contact support first when possible so we can investigate a billing issue. Fraudulent or abusive disputes may result in account restrictions, but this does not limit a user’s lawful right to challenge an unauthorized or incorrect charge.
Nothing in this policy removes cancellation, refund, warranty, or consumer rights that cannot be waived under applicable law. Where mandatory law conflicts with this policy, the mandatory law controls.